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News/Actualités
How Customer Journeys Irrigate Processes Continuous Improvement …
… and vice versa!
After "And if the processes were the best friends of the Customer Journey" a reflection of the "France Qualité" think tank, "France Processus" extends this introspection of the relations between "Customer Journey" and "Value Chain".
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Presentation (request for translation in english or in Spanish)
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Training Sessions based on the "BPM Guide" - 6 modules (which are Organization, Governance, Methodology, Resources, Technology & tools and ROI)
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Training Sessions regarding OPUS N°2 SQD, Workshop animation tools, Square Balance concept
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